Booking Conditions:

Bookings

1. Definitions:

   A "course" is defined as any trip which takes place within the European Economic Area or Switzerland and for which an international flight between the United Kingdom and the destination country is not offered as part of the package.

   An "expedition" is defined as any trip which takes place outside the European Economic Area and Switzerland or where the package being offered for sale includes an option of purchasing an international flight between the United Kingdom and the destination country (whether such flight is in fact purchased by you or not).

   An "extension" is any short tour that is so described on the website or in the brochure, which is priced separately and is bought as an optional add-on to a "course" or an "expedition".

   An "extension" may only be bought by you if a booking for a "course" or an "expedition", to which it can be attached, exists in your name.

   "Trip" is used interchangeably within these booking conditions to mean either an "expedition" or "course".

2. All bookings are made with Climb Trek Ski Limited, Registered Company Number 7089554 (hereinafter referred to as the Company) whose registered office is The Foundry Studios, 45 Mowbray Street, Sheffield, S3 8EN, United Kingdom.
3. To book a place, complete the Booking Form and send it to the Company with your deposit, together with the premium for your insurance if required. Deposits are required as follows:
   1. Expedition (except those set out at (ii) to (vi) below which require a higher deposit) – £300 per person or £450 per person for expeditions in this category scheduled to depart the UK from 16 July to 29 August 2012).
   2. Expeditions to Denali, Greenland Icecap Crossing, 8,000m Peaks, Antarctic Voyager, South Georgia Traverse – £995 per person.
   3. The North Pole - The Last Degree – £7,000 per person.
   4. Everest and Carstensz Pyramid – £2,000 per person.
   5. Vinson and The South Pole - The Last Degree – US$5,000 per person.
   6. Course – £150 per person.
   7. Extension – £150 per person.
4. Deposits are non-refundable. You are advised to take out travel insurance when you book, to protect you in some circumstances if you have to cancel.
5. The contract between you and the Company will come into existence once the company has issued to you a letter confirming your booking, an invoice and all relevant additional information, being either an expedition dossier or course joining instructions, as appropriate. The contract will continue until the expedition or course, along with any booked extension, has ended but such expiry shall not affect accrued rights and liabilities of the parties nor any continuing obligations.
6. Once your booking has been confirmed, you must promptly submit, via the website or by post, a previous experience questionnaire and a medical declaration. After reviewing these, the Company may advise you to transfer to another trip, or cancel your booking. If you are so advised, you must transfer or cancel, as advised, but may do so without penalty as long as the date your completed forms are received is within one month of the date you booked and no later than the date on which your final balance for the trip is due, as shown on the invoice you received when your booking was confirmed. If the Company receives your forms outside of these time limits, no matter when you booked, the normal cancellation and transfer conditions will apply and you will be liable for the appropriate charges.
7. Extensions to expedition itineraries and course programmes can be purchased separately. The arrangements for extensions are made on an individual basis once a booking is made. Extensions are subject to a separate deposit. Confirmation of receipt by the Company of your extension deposit will not be confirmation of your extension as it will not be possible at that time for the Company to confirm that the booked extension will be available or that it will be identical to that shown in the marketing material. The Company will confirm all of the arrangements to you before you pay your final balance (which will be due at the same time as the final balance for the expedition or course to which it is an extension). Should the confirmed extension itinerary be significantly different to the published one then you will be free to cancel the extension only (not the expedition or course, to which it is attached) and a refund will be made. Compensation shall be payable to you in accordance with condition 38.

8. The aim of medical screening is to enable participation and to ensure, as far as is reasonable, that all risks have been evaluated and understood. If you have any medical problem or disability, you are required to inform the Company before you complete your booking form so that you can be advised of the suitability of the trip, health and safety considerations and what, if any, reasonable adjustments are required to be made. In any event, you must notify the Company via the medical declaration of any medical problems or disabilities. If any medical problems or disabilities are suffered or arise between the medical declaration being submitted and the Departure Date you must notify the Company immediately. The Company reserves the right to decline or cancel a booking without having to pay any compensation if:
   1. any medical problem or disability is disclosed on the medical declaration form;
   2. any medical problem or disability is disclosed after the medical declaration form is submitted but before the Departure Date; or
   3. any medical problem or disability is not disclosed; provided that in the Company's belief such medical problem or disability is likely to endanger your health and safety and/ or the health and safety of anyone else participating in the trip.
9. The Company may require you to obtain confirmation from a medical professional that you are fit to travel and participate in the trip. You acknowledge and agree that concerning your medical welfare the Company has a duty to you and to the other participants and, as such, if the Company reasonably believes that you are not sufficiently fit to take part in the trip, the Company may decline or cancel the booking at any time at their complete discretion.
10. Where you have come into contact with any infectious disease you must notify the Company immediately. Where the Departure Date falls within the accepted quarantine period for transmission of the disease, the Company reserves the right to cancel the booking as set out above; this shall be deemed to be cancellation arising from an event of Force Majeure pursuant to these terms and conditions and no compensation shall be payable to you.

11. The expeditions in the brochure or on the website are ATOL protected, since the Company holds an Air Travel Organiser's Licence granted by the Civil Aviation Authority (CAA). The Company's ATOL number is ATOL 10241. In the unlikely event of the Company's insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to the Company for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. If your trip includes a flight originating in the United Kingdom, the full-price includes an amount of £2.50 per person as part of the ATOL Protection Contribution the Company pays to the CAA. This charge is included in the Company's advertised prices.
12. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), the Company has provided a bond/policy to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of the Company's insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with the Company. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package. For more information, visit www.abtot.com.
13. All international flights are on scheduled national carriers. In accordance with EU Regulation 2111/2005 the Company is required to advise you of the actual carrier operating your flight/connecting flight/transfer in order to bring to your attention carriers which are banned or 'blacklisted' from operating within the EU. At the time of going to print, the Company is unable to name the airline or the type of aircraft. Flight details will be sent to you within one month of the Departure Date and a full list of banned carriers can be found at ec.europa.eu/transport/air-ban/.
14. All flights booked by the Company for you will be subject to the conditions of the carrying airline which, in most cases, limit the airline's liability to the passenger in accordance with international law and conventions. The Company accepts no liability for the consequences of delays, cancellations, change of routing, change of departure or arrival airport or for any other changes to your flight schedule, whatever they may be or howsoever caused (though you may be entitled to make a claim against the airline in question).
15. When planning expeditions, the Company routinely reserves flights from and returning to a specific airport within the UK (usually, but not exclusively, one of the London airports) for the anticipated number of passengers for each expedition departure date. The published full cost of each expedition is based on the cost of such a reserved flight, as that cost is known at the time. If you would prefer to fly on a different airline, on a different schedule, at a different ticket class, or from a different airport to that reserved, then you may do so as long as the alternative flight is available, it does not inhibit the in-country schedule for your trip, and that you pay the difference in cost between the flight you prefer and the cost assumed in arriving at the published full cost for your trip. In addition, if the flight reserved is no longer available, when you book, at the price assumed by the Company, then you will be informed of and asked to pay any increase in cost, before your booking is confirmed. If you do not accept this increase in cost, you may withdraw your booking, without penalty, and your deposit will be returned to you. No compensation shall be payable to you.
16. The Company may request from you a payment for your international flight, if the airline concerned, or its agent, demands any such payment from the Company in order to reserve or confirm a seat and this is made before you have paid the final balance for your trip. Such a payment will be in addition to any deposit or interim payments as set out in these booking conditions. Such payments for flights will be subject to the terms and cancellation conditions of the airline concerned, and may be non-refundable.
17. If you want to fly from a different London airport to that booked, or you want to depart from a regional airport, you must tell the Company in writing which airport you want to leave from on the booking form, at the time of booking. The Company will confirm your departure airport when the Company confirms your booking. After your booking is confirmed, if you decide on a different departure airport or flight, you must inform the Company in writing (by email or letter).
18. At any time, the Company will do its best to change your flight to meet your requirements, but this cannot be guaranteed as it will be subject to availability and there may be an additional cost, which you will be required to pay.
19. If you book to join an expedition on a 'land-only' basis or a course, the Company cannot and does not accept any responsibility for any of the travel arrangements that you make in order to join the expedition or course. The Company accepts no financial liability that may arise from any enforced change to your travel plans due to any alteration of the expedition or course dates, the itinerary or its cancellation, howsoever caused. You are advised to book transferable, refundable travel tickets with no penalties should a cancellation be necessary.

20. You may pay your deposit and balance using any lawful means. The total amount received by the Company's bank must be no less than the full amount shown on your invoice, and paid in the invoiced denomination into the appropriate account of that same denomination. If sending money by electronic (bank) transfer then you must pay the remitter's (your) fees and the beneficiaries (the Company's) fees.
21. If payment is made by credit card, a 2% charge (3% for cards issued outside of the UK or EU) will be added to the total amount due to the Company (this applies to all payments including deposits, interim payments, balances and miscellaneous purchases.) This amount is to cover the charges imposed by the credit card payment service provider and is used, in part, to provide consumer protection for goods and services purchased, in accordance with the terms and conditions pertaining to the credit card being used. This charge can be avoided by using a debit card (for deposits, for example) or by sending a Sterling or Euro cheque (for balances). Cheques will not be accepted in any other denominations; please arrange a banker's draft or bank transfer instead.
22. Any interim payment and the final balance for your trip, and for any extension booked along with it, must reach the Company by no later than the due date (the due date for the final balance is shown on the invoice you receive when your booking is confirmed). Due dates for payments will be as follows:
    1. Expedition Final Balance: 60 days (or 90 days in the case of Carstensz Pyramid, Antarctic Voyager, South Georgia Traverse, Greenland Icecap Crossing, Vinson, The South Pole - The Last Degree and The North Pole - The Last Degree) before the Departure Date;
    2. Expedition Interim Payment: For Denali, an interim payment equal to 50% of the trip cost must be paid to the Company no less than 120 days before departure;
    3. Course Final Balance: 42 days before the course Start Date;
    4. Extension: as for the final balance date for the trip to which the extension is connected.
23. If any interim payment due or the final balance is not received by the due date, the Company reserves the right to cancel your booking and you will forfeit your deposit, unless a Director of the Company has agreed a delay in your payment.
24. Bookings after the final balance due date for the trip may be accepted, at the Company’s discretion, as long as the appropriate deposit is paid and you undertake to make full payment within 3 working days of your booking being confirmed.
25. Prices quoted are based on costs and exchange rates as at 4 November 2010. The Company will do what it can to mitigate against any rise in the operating costs and strive to keep prices fixed. In the unlikely event that it becomes necessary to amend the price of the trip, the following conditions will apply:
    1. Increases arising directly from transportation costs such as surcharges levied by airlines, the cost of fuel, taxes, duties or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and fluctuation in exchange rates may be passed on and you will be invoiced accordingly;
    2. If increases become necessary, you may cancel your booking without penalty if the increase amounts to more than 10% of the cost of the trip;
    3. You will not be charged for any increase of up to 2% of the price of the trip and in the event that the price of the trip goes down by more than 2% the difference will be repaid to you (though you should note that owing to the way the Company pays for trips, some apparent changes will not impact on the price of the trip; the Company tries to give you the advantage of any predicted benefit in the exchange rate with a competitive price from the outset).

Cancellation by you
26. Notice of cancellation by you must be given in writing. Should you cancel, the following scale of charges will apply:
    1. For expeditions other than the ones specified below at points (ii) , (iii) & (iv):
       60 days or more before the Departure Date – loss of deposit.
       30 days or more but less than 60 days before the Departure Date – loss of 30% of total trip cost.
       14 days or more but less than 30 days before the Departure Date – loss of 60% of total trip cost.
       Less than 14 days before the Departure Date – loss of 100% of total trip cost.
    2. For expeditions to 8,000 metre peaks:
       60 days or more before the Departure Date – loss of deposit.
       30 days or more but less than 60 days before the Departure Date – loss of 30% of total trip cost.
       Less than 30 days before the Departure Date – loss of 100% of total trip cost.
    3. For expeditions to Carstensz Pyramid, Antarctic Voyager, South Georgia Traverse, Greenland Icecap Crossing, Vinson, The South Pole - The Last Degree and The North Pole - The Last Degree:
       90 days or more before the Departure Date – loss of deposit
       Less than 90 days before the Departure Date – loss of 100% of total trip cost
    4. For expeditions to Denali:
       120 days or more before the Departure Date – loss of deposit.
       60 days or more but less than 120 days before the Departure Date – loss of 60% of total trip cost.
       Less than 60 days before the Departure Date – loss of 100% of total trip cost.
    5. For courses:
       42 days or more before the course starts – loss of deposit.
       21 days or more but less than 42 days before the course starts – 50% of total course cost.
       Less than 21 days before the course starts – 100% of the total course cost.
    6. For Extensions:
       The cancellation penalties for an extension are the same as for the course or expedition to which the extension is attached.
    Similar terms are adopted throughout the travel industry and cover the costs of advance payments made by the Company. Cancellation charges may be covered, in part, by your travel insurance provided the reason for cancellation falls within the terms of the policy.
27. After your booking has been confirmed, if you wish to transfer from one trip to another of the same type (i.e. expedition to expedition, course to course), an administration charge of £65 per person, per booking, will be payable. At the same time, you must pay any costs that the Company has incurred in respect of your booking, such as deposits paid to airlines or agents, if these are neither refundable nor transferable. Transfers between trips are entirely at the Company's discretion and in any event will not be affected until all such fees and costs are received by the Company.
28. Transfer requests must be received by the Company in writing at its registered office and before the balance due date. A transfer request after this point will be treated as a cancellation and the transfer fee will not be accepted.
29. You cannot transfer from an expedition for which the deposit is more than £300 (or the equivalent in foreign currency). You cannot transfer a booking from an expedition to a course. However nothing in this condition 28 shall prevent you from transferring your place on the trip to another individual in accordance with these terms and conditions, as long as that individual matches or exceeds the requirements of the trip in terms of previous experience.
30. You may transfer your booking more than once, as long as you pay the transfer fee on each separate occasion, at the rate prevailing at the time of payment, and pay any costs incurred by the Company in respect of each booking held. The final trip to which your original deposit is transferred must start within 18 calendar months of the start date of the trip originally booked. Failure to travel within this time will be taken as a cancellation of the original booking, regardless of the payment of any transfer fees or costs in the intervening period. Under such circumstances, the deposit and any money paid to affect a transfer, or transfers, will be forfeited.

Cancellation by us

31. The Company receives regular travel advice from the United Kingdom Foreign Office (the 'FO') and will not knowingly operate trips in contravention of such advice. In the event of civil unrest in a particular region, the Company undertakes to inform clients of the situation as soon as it has knowledge of it.
32. A Trip may be cancelled or changed as a result of an event of Force Majeure, which are events which are unforeseeable and beyond the Company's control including but not limited to war, riot, industrial dispute, strike, terrorist activity, natural or nuclear disaster, fire, epidemics or health risks, closed or congested airports, ports or stations, changes imposed by re-scheduling or cancellation of transport, adverse weather conditions (whether actual or threatened) avalanche, storm, flood, typhoon, hurricane, fog or technical failure or unavoidable problems with any form of transport or facility.
33. If the FO does not issue unambiguous advice against travel, a disinclination to travel on the basis of a perceived threat or hazard, howsoever formed, will be interpreted as a cancellation and the cancellation charges set out in these booking conditions will apply. This does not affect your right to transfer between trips under the terms of these booking conditions.
34. Non-UK Nationals should consult their own government for advice on travel to the destination country and all countries transited en route. The Company will not be bound by the advice of such foreign governments, nor will any of these booking conditions be waived, save where such advice coincides with the advice of the FO.
35. A Trip may be cancelled as a result of an event of Force Majeure, which are events which are unforeseeable and beyond the Company's control including but not limited to war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, epidemics or health risks, closed or congested airports, ports or stations, changes imposed by re-scheduling or cancellation of transport, adverse weather conditions (whether actual or threatened) avalanche, storm, flood, typhoon, hurricane and technical failure with any form of transport or facility.
36. Team/ course/group sizes described in the brochure or on the website are target sizes and may be increased or decreased at the discretion of the Company. The Company gives no undertaking as to the minimum or maximum size of a team, course or group, but do undertake to ensure that Leaders, Guides, Instructors and support staff are supplied in appropriate numbers to ensure the principle objectives of the expedition or course can be achieved. Similarly, Leaders, Guides, Instructors and support staff named in tour descriptions, anywhere in the literature or on the website, may also be changed at any time.
37. The Company reserves the right to cancel any expedition, course or extension which does not have sufficient people taking part to make it financially viable, or to cancel your participation alone if not to do so would result in a financial penalty. By the same token, The Company will endeavour to ensure that a trip runs if at all possible. If your booking is likely to be cancelled under such circumstances, the Company undertakes to inform you as soon as possible; this may occur after the balance due date but will not occur less than 30 days before the Departure Date.
38. Anyone booked onto a trip which is cancelled by the Company will be entitled to a full refund or entitled to transfer to another trip and no transfer fee will be payable. Should you transfer to another trip any difference in price will be invoiced or credited accordingly. Additionally, the following compensation per person will be due:
    1. Expedition
       60 days or more before the Departure Date – Nil.
       30 days or more but less than 60 days before the Departure Date – £20
       14 days or more but less than 30 days before the Departure Date – £30
       Less than 14 days before the Departure Date – £40
    2. Course
       42 days or more before the course start date – Nil.
       21 days or more but less than 42 days before the course start date – £15
       Less than 21 days before the course start date – £25
    3. Extension – £10

39. The programmes published in the literature and on the website are designed to be illustrative in order to best explain the scope and type of activities you will be undertaking. During a trip, every effort will be made to adhere to the planned itinerary but it must be realised that with adventurous activities of this type, or by being in the developing world, or by being in mountainous areas, or by visiting regions with limited infrastructure by virtue of their remoteness or otherwise, or with world-wide travel in general, changes to the itinerary will occur. As such, circumstances may arise where the Company are forced to alter dates, trip duration, flight schedules, trekking routes, mountains to be climbed, locations visited or hotel accommodation, either during or before a trip has commenced, possibly at short notice. Whilst the Company will try to inform you of any such changes as soon as they know of them, they accept no liability for, or the consequences of, any such changes.
40. In assessing the conditions expected to be encountered in the mountains or the abilities of the team members, the Expedition Leader or the Course Director (or Guides or Instructors with delegated authority) may decide to change any aspect of the trip if he or she believes that to continue with the itinerary or activities, or any latterly agreed alternatives, would place anyone at undue risk. Alternatively, he or she may make changes for the simple belief that such changes may be more enjoyable or better suited or beneficial for most of those taking part. The Leader of the Expedition or the Course Director will review and may alter the programme as the trip progresses in response to the changing influence of variable factors.
41. The Expedition Leader or Course Director (or Guides or Instructors with delegated authority) will do his or her utmost to ensure that any problems are solved for the benefit of the majority of those taking part. Signing the booking form signifies your acceptance of the Expedition Leader's or Course Director's authority to make decisions affecting the group or individuals. For instance, the Expedition Leader or Course Director may require an individual or individuals to leave the trip if he or she believes that a person, or a person's health, is at risk, if an illegal act has been or may be committed, or behaviour may become, or has been, detrimental to the safety, enjoyment or well-being of the group or of any individual within the group.
42. A client leaving a trip at any stage, for whatever reason, will not be entitled to any refund or to compensation unless agreed by a Director of the Company.

43. Most trips involve going to high-altitude and carry an inherent risk of altitude illness. Similarly, most trips visit remote locations or poorly developed regions where infrastructure is limited. In such places, the risks to health are increased and the ability to treat injury or illness effectively is reduced. Additionally, anything that involves crossing glaciated terrain or snow-bound passes, are hazardous activities with a risk of serious injury or death. By signing these booking conditions you acknowledge these hazards and your acceptance of the associated risks.
44. The Company will not be liable where any failure in the performance of the Contract is due to: you; or a third party unconnected with the provision of the trip and where the failure is unforeseeable or unavoidable; an event listed in clause 35 or any other unusual and unforeseeable circumstances beyond the Company's control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Company or its suppliers, even with all due care, could not foresee or forestall. The Company shall not be liable for any illness, injury or death sustained on any trip, except where such illness, injury or death is caused by the negligence of the Company or its employees, nor will the Company be liable for any uninsured loss of personal property.
45. Subject to the provisions of clauses 43 and 44, the Company's liability in tort (including negligence), breach of contract or otherwise, shall be limited to three times the price payable for an individual's participation. The Company's liability will also be limited in accordance with and/or in an identical manner to any relevant international Convention (for example, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. You can ask for copies of these international conventions from either company at its registered office.
46. Most trips, especially expeditions, have days in the itinerary that are included to provide flexibility in case of bad weather, or some other untoward event, and thereby increase the chance of the principle objective being achieved and for the trip to be successful. If these days are not needed in order to achieve the aims of the trip and the team/ course /group decides to return (for instance) from the mountains to a valley location earlier than planned, any additional costs incurred and associated with extra hotel nights, or services that would not otherwise have been provided nor were included in the published itinerary, must be met by each individual concerned at the time.
47. For all trips, you are advised to have insurance that covers you for all of the activities, specifically those deemed to be hazardous, included in the itinerary and for any activities you may undertake if travelling on an extension whether arranged by the Company or independently.
48. For all trips outside the United Kingdom, you must have adequate insurance cover for search, helicopter rescue and repatriation in the event of a medical emergency. Your travel insurance provider must agree beforehand to meet the costs of any search, rescue or recovery, for medical reasons, of you to the nearest appropriate medical facility even if prior authorization from the insurer may not be possible due to the remoteness of the recovery area or because medical expediency demands your recovery before such authorization could be received.
49. In case of a suspected or confirmed emergency involving you or the group of which you are a member, the Company reserves the right to arrange (or to make arrangements for its or your insurers to arrange) search, rescue and recovery as it deems appropriate and reasonable. You agree to indemnify the Company and keep the Company indemnified from all losses, apportioned appropriately to you, arising from any such search, any such helicopter usage and any resulting repatriation, for medical or non-medical reasons, including legal costs of making a recovery against you.

50. You will be provided with a list of all equipment required to bring on to the trip. You may hire some items of equipment from the Company. The majority you must provide yourself. It is your responsibility to ensure that all equipment is fit for purpose prior to the Departure Date and for the duration of the trip. You are responsible for your equipment and belongings during the trip and bear the sole responsibility for wear and tear and incidental damage to your equipment. The Company recommend that you take out adequate insurance to cover your own equipment, and any items hired from the Company as you will be liable for its replacement should it be damaged or lost.
51. In the event that you elect to hire any equipment from the Company, you will be required to pay a deposit to the Company in addition to the applicable hire charges. Deposits are not collected for equipment hired or made available to you when participating on a course, as the equipment will be issued and collected back from you in venue.
52. You will be responsible for any hired equipment throughout the trip and in the event that it is not returned to the Company within 10 days of the last day of the trip in good condition (excluding normal wear and tear) the deposit, if paid, shall be forfeited and you agree to indemnify the Company and keep the Company indemnified from all losses arising from damage to the equipment including legal costs of making a recovery against you.
53. The Company may provide some equipment for a trip (such as ropes, avalanche-transceivers, tents and camping equipment) and are responsible for the maintenance of such equipment. Where you deliberately or recklessly cause damage to any such equipment, whether during the trip or during any pre-trip training, you shall indemnify the Company and keep the Company indemnified from all losses arising from any such wilful or reckless damage so caused including legal costs of making a recovery against you.

54. If you have a problem during the trip, please inform the Expedition Leader or Course Director, immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up by writing to the Managing Director at the Company's registered office giving your trip name, the departure date and all other relevant information and, where possible, evidence. Any such complaint must be received not later than 28 days of the date of your return from the trip. Please keep your letter concise and to the point. This will assist in identifying quickly your concerns and speed up the response to you.
55. If you fail to follow this simple procedure, the Company will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in-country and this may affect your rights under this Contract as you will have failed to have mitigated (minimised) your losses and will be unable to recover compensation for this element subsequently.

56. Excursions or other tours that you may choose to book or pay for whilst you are on your trip are not part of your trip provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

57. Agents and representatives, other than a Director of the Company are not entitled to promise refunds for whatever reason, and the Company will not be bound by any such promises.
58. These booking conditions may only be waived or amended by a Director of the Company. Such waivers or amendments will only be made in special circumstances, and must be made in writing to be effective.
59. The terms and conditions of all agreements made with the Company shall be subject to, and governed by, English law and the courts of England and Wales shall have exclusive jurisdiction over any dispute.
60. When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.
61. The Company shall ensure that appropriate security measures are in place to protect your personal data (as defined in the Data Protection Act 1998). When you make a booking, you consent to all the information you provide being passed on to the Company's suppliers, agents, sub-contractors, employees or volunteers whether based inside or outside the European Economic Area for the purposes of our providing you with the trip.
62. By agreeing to these booking conditions, you consent to the Company's staff taking photographs and/or video footage of you during the Trip and that these images may be used by the Company for publicity and training purposes including, but not limited to, in brochures, websites material and in the media.